Shipping policy

 

Shipping Policy

At Jellie, we aim to get your order to you as quickly and safely as possible. Please read our shipping policy for important information about delivery timeframes and costs.

Processing & Dispatch

  • Orders are dispatched within 1–2 business days of purchase.

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • In the unlikely event of a delay, we will notify you promptly.

Delivery within Australia

  • Free Standard Shipping is available on all Australian orders over $99.

  • Orders under $99 will incur a shipping fee, calculated at checkout.

  • Delivery times vary by location and carrier; please refer to your tracking link for the most accurate updates.

International Shipping

  • We offer shipping to New Zealand and worldwide.

  • Shipping costs are calculated at checkout once your delivery address has been entered.

  • Please note that international customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Important Information

  • Please ensure your shipping details are entered correctly at checkout. Jellie cannot be held responsible for orders delayed or lost due to incorrect addresses provided.

  • Delivery times are estimates and may be affected by external factors such as carrier delays, customs processing, or peak periods.

  • Please contact the shipping carrier directly for delays if a tracking number already has been provided. 

If you have any questions about shipping, please contact us at info@jellie.com.au and we’ll be happy to assist.